Warranty and returns

What is covered by the warranty?

We provide the original purchaser with a 2-year warranty against defects in materials and workmanship, with the exceptions listed below.

What is not covered by the warranty?

We are not responsible for natural wear and tear of materials that occurs over time (e.g. UV damage to the tent, worn zippers), nor for defects caused by accident, misuse, modification, neglect or mishandling. In no event will we be responsible for damage associated with the use of the tent or its transportation.

What will we do for you in the event of a warranty case?

If, after inspection, we determine that the defect is due to a manufacturing or material defect, we will repair or replace the product free of charge at our discretion.

Warranty period

The limited two-year warranty covers all components of the tent – ​​including the base, aluminum frame, ladder, fabric, and seams.

Return of goods

We offer a return policy within 30 days of purchase, provided the product is unused and in its original packaging. Return shipping costs are paid by the buyer.